Infinity Software, Inc., a leader in the transportation management software industry, has the following openings available in our Decatur, AL office.
Software Sales Representative
Responsible for all sales activity in assigned region or by assigned accounts that increases and maintains installed customer base; assists with exceptional customer support in assigned region or accounts.
Experience/Educational Required:
Minimum 2 years of demonstratable success selling software in the trucking industry or related field
Minimum 5 years in direct sales or a sales related position
Degree preferred, but will consider indepth experience
Excellent written and verbal communication skills for interacting with both novice and experienced computer users
Responsibilities include:
Initial Sales Activity
Identify new prospects from either call-ins, email requests for information or cold calling.
Contact, qualify, and follow-up on leads obtained from new prospect research.
Determine prospect needs from interviews and working with the Customer Support Specialist (CSS) on technical requirements.
Demonstrate product capabilities and functionality.
Close and process sales.
Train new customers.
Assist CSS in scheduling and ensuring successful software installations
Ongoing Sales Activity
Market updates to existing customer base.
Develop ongoing relationship with each customer with contact at specified intervals.
Work with CSS to schedule updates.
Assist CSS in marketing renewals for customer support.
Update supervisor on prospect activity, closings, and follow-up schedule.
Provide backup to CSS for handling overflow customer technical support.
Project professional company image with responsiveness, communication, and appearance.
Additional Duties:
Manage credit card processing of subscriptions and rental software.
Assist marketing in developing new sales material.
Work with accounting on customer payments.
Attend industry trade shows, conferences and/or sales training seminars as requested.
Responsible for providing exceptional customer support for new and existing customers, internal information
technology support for ISS, and assist with sales and marketing efforts.
Experience/Education Requirements:
Minimum 3 years experience in a customer support position, preferably in a related industry
Specific knowledge of FoxPro, PHP, and MySQL desired
Degree preferred, but will consider indepth experience
Excellent written and verbal communication skills for interacting with both novice and
experienced users
Responsibilities include:
Resolve customer support issues from initial identification to final resolution. Includes using
customer support tracking system (BridgeTrak 8.0) to monitor progress. If needed,
CSS will research and replicate identified problems, coordinate with software development on
necessary software changes, and install and test resulting solutions
Participate in new customer installations, either as primary installer or as support to customer's IT person
Train existing customer on new software and updates
Create and update customer profiles using customer support tracking system (BridgeTrak 8.0)
Manage customer updates to include coordinating with sales personnel, scheduling,
implementing, and recording in customer support tracking system
Test software changes in user role
Provide IT support for ISS to include installing new software and updates, performing weekly
backups of all systems, troubleshooting system issues and interacting with software vendors
Market customer support packages and renewals to installed customers
Update supervisor on performance, resource needs, and customer status weekly
Verify customer status with accounting department before issuing product keys
Provide technical support for sales personnel to integrate customer platform with ISS software
packages
Attend trade shows, conferences and training seminars as needed
